ck 99 Privacy Policy
At ck 99, the privacy of your personal information matters greatly to us. This policy describes what information we collect, how we use it, and how securely your information is stored.
Last updated: January 2025
Introduction and Applicability
This privacy policy ("Policy") has been prepared by the organisation that operates the ck 99 platform and its associated services. By using ck 99's website, mobile application, or any digital service, you are considered to have accepted the terms of this Policy.
ck 99 is always sensitive and responsible towards user information. Reading our Terms and Conditions alongside this privacy policy will give you a complete understanding of the overall usage framework. This policy has been prepared in compliance with the applicable data protection regulations of the People's Republic of Bangladesh.
Information We Collect
When opening an account at ck 99, using our services, and completing transactions, various types of information are collected. This information falls into two main categories:
2.1 Information Provided Directly
What you provide yourself during registration and use:
- Full name and date of birth
- Mobile number and email address
- Bangladeshi National ID or passport number (for identity verification)
- bKash, Nagad, Rocket, or Upay account number (for transactions)
- User-set password and security information
- Messages and attachments you provide when contacting us
2.2 Automatically Collected Information
What is automatically collected from your device and browser:
- IP address and device identifier information
- Operating system and browser type
- Time spent on the platform and pages visited
- Session logs and activity history
- Information obtained from cookies and similar tracking technologies
Sensitive financial information, such as full mobile banking PINs, is never collected or stored.
Purpose of Using Information
ck 99 uses collected information only for specific and lawful purposes. The reasons your information is processed include:
3.1 Account Management
Your core information is used to complete the registration process, verify your account, and ensure login security. This information is also needed for OTP verification and identity confirmation.
3.2 Financial Transaction Processing
Your mobile banking information is used to complete deposits and withdrawals. Transactions at ck 99 can be made via bKash, Nagad, Rocket, and Upay, and a record of each transaction is kept securely.
3.3 Customer Service and Support
When you seek assistance through live chat or email, your account information and previous communication history are used to resolve your issue accurately.
3.4 Fraud Prevention and Security
Information is analysed to detect suspicious activity, prevent unauthorised access, and comply with anti-money laundering regulations.
3.5 Service Improvement
Usage data is analysed to improve the platform experience, identify technical issues, and plan new services.
Information Disclosure and Sharing
ck 99 does not sell or rent your personal information to any third party. However, information may be disclosed in the following limited circumstances:
4.1 Service Provider Partners
Necessary information is shared with trusted organisations that provide payment processing, identity verification, and technical infrastructure services. All such partners operate under strict confidentiality agreements.
4.2 Legal Obligations
Information may be disclosed as required by applicable laws of Bangladesh, court orders, or lawful directions from government authorities. In such cases, ck 99 always acts within the bounds of the law.
4.3 Business Changes
In the event of a merger, acquisition, or asset transfer, user information may be transferred to new ownership. In such circumstances, the terms of this policy remain in effect and users are notified in advance.
Cookies and Tracking Technology
ck 99's website and application use cookies and similar technologies. These are necessary to improve your experience and ensure the platform functions correctly.
5.1 Essential Cookies
These cookies are essential for keeping login sessions active, verifying security tokens, and maintaining the core functions of the platform. Disabling them will make it impossible to use the service.
5.2 Functional Cookies
Used to remember your preferred language, theme settings, and previous activity history. These provide a personalised experience within a session.
5.3 Analytical Cookies
Anonymous data is collected to understand which pages are used most, when traffic is highest, and where technical issues occur. This data is not used to directly identify individuals.
Most browsers allow you to control or delete cookies. However, disabling essential cookies may prevent some ck 99 services from working correctly.
Data Storage and Security
ck 99 has adopted industry-standard security measures to ensure the protection of your information.
6.1 Encryption and SSL Protection
SSL encryption is used during data transfer, eliminating the risk of information being intercepted. Payment information is kept secure through an additional layer of encryption.
6.2 Access Control
Only authorised staff may access user information when required to carry out specific tasks. All access is logged and regularly audited.
6.3 Data Retention Period
All information is retained while the account is active. Even after an account is closed, certain information may be retained for a set period for legal requirements, fraud investigations, or dispute resolution.
6.4 Data Breach Response
In the event of a data breach, ck 99 will promptly notify affected users and take necessary corrective steps. Security testing and vulnerability assessments are conducted on a regular basis.
Your Rights
As a member of ck 99, you have certain rights over your own information. To exercise these rights, contact us directly:
- Right to Access: You have the option to request information about what data we hold about you.
- Right to Rectification: You may request correction of any incorrect or incomplete information.
- Right to Erasure: Subject to meeting certain conditions, you may request deletion of unnecessary information, though this may not be possible where legal obligations exist.
- Right to Object to Processing: The right to object to your information being used for specific purposes.
- Data Portability: A request to receive the information you have provided in a structured format.
- Marketing Opt-Out: The option to opt out of promotional communications.
Any request relating to these rights must be submitted with verifiable proof of identity. ck 99 endeavours to respond within a reasonable time.
Third-Party Links
ck 99's platform has relationships with various software providers for game content and technical services. Software from Evolution, Pragmatic Play Live, JILI, PG Soft, and other game studios runs on the platform.
These providers may process certain technical data to operate games. However, they are contractually bound to adhere to ck 99's privacy standards. For the privacy policies of third parties themselves, please check the relevant provider's documentation.
As payment gateways, bKash, Nagad, Rocket, and Upay each have their own privacy policies, which apply on their respective platforms.
Protection of Minors
ck 99 strictly follows a 21+ age policy. Any person under 21 years of age is strictly prohibited from opening an account or using the service.
Age is verified during registration, and additional identity documents may be requested in cases of doubt. We do not knowingly collect or store any information from minors. If such information is found in our systems, it will be deleted immediately and the associated account will be closed.
To learn more about responsible use of the service, read our Responsible Gaming page, which provides detailed guidance on safe and healthy habits.
Policy Changes and Updates
This privacy policy may be changed from time to time due to business needs, technological changes, or legal obligations. The date of each change will be noted at the top of the page.
For significant changes, registered members will be notified in advance via email or an in-platform notification. Continued use of ck 99 after a change is made will be taken as acceptance of the updated policy.
It is therefore recommended that you revisit this page regularly. To learn about the terms of ck 99's overall services, visit the About Us page, where detailed information about the organisation and its services is available.
Contact and Complaint Resolution
If you have any questions, comments, or requests relating to your information regarding this privacy policy, please contact ck 99's privacy team. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.
Contact Methods
Instant support is available via live chat. To contact us by email: [email protected]
For general questions, visit our FAQ section, where answers to the most frequently asked questions are provided in a straightforward manner.
Your information is safe at ck 99
Every transaction and personal data you make is kept secure through SSL encryption and strict data protection policies.
ck 99 Login