ck 99 Responsible Gaming — Our Commitment to Safe and Healthy Play
Entertainment is enjoyable only when it stays healthy. ck 99 believes every member has the right to know their own limits — and helping you set those limits is our responsibility.
Understanding the Real Purpose of Play
Casino or sports betting is essentially a form of entertainment — much like going to the cinema or watching cricket at the ground. But just like any other form of entertainment, moderation is important. ck 99 wants every member to play with awareness and enjoy themselves without financial or mental stress.
Our Terms and Conditions clearly state that opening an account and taking part in betting activities at ck 99 is only permitted for those aged 21 or above. This platform is strictly prohibited for minors.
Gambling or betting is never a guaranteed way to earn money. Both wins and losses are possible, and every bet carries the risk of losing money. Therefore, only play with money whose loss would not put pressure on your daily life or your family.
If you notice signs of problem gambling or addiction, contact ck 99's 24/7 live chat or email support in Bengali. Our team will listen to your situation confidentially and help you take the necessary steps. To learn more about us, visit our About Us page.
Core Principles
- Prohibited under 21 years of age
- Play for entertainment only
- Set a fixed budget
- Do not bet to recover losses
- Take breaks and stay calm
- Put family first
Tools for Setting Your Own Limits
ck 99 gives you several effective tools to stay in control of your play.
Deposit Limit
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately; requests to increase the limit are subject to a short waiting period.
Session Time Limit
Decide in advance how long you will play in one session. Once that time is up, the platform will automatically alert you and log you out.
Account Break
If you want to step away for a few days, temporarily suspend your account for anywhere from 24 hours to several weeks. During this time login and transactions will not be possible.
Self-Exclusion
If you need a longer break, close your account completely for a set period. Let the 24/7 support team know and they will act promptly.
Transaction History
You can view all your deposits, withdrawals, and bets from your account. Reviewing your history regularly makes it easy to spot a tendency to overspend.
Direct Support
For any concern or problem, speak in Bengali via 24/7 live chat. Our support team will listen confidentially and guide you in the right direction.
Recognising Warning Signs
If you notice any of the following feelings or behaviours in yourself, take them seriously — they may be early signals of problem gambling.
Betting again to cover losses
Placing bigger bets to try to recover previous losses — this cycle is hard to break and the risk keeps growing.
Neglecting family and work
Losing time with family, neglecting work responsibilities, or losing sleep because of betting or gaming — this is a clear warning sign.
Spending beyond your budget
Using money from daily expenses or savings to play, or borrowing from others to place bets.
Hiding it from people close to you
Hiding the amount you play or lying to family or friends — this feeling itself is an important warning sign.
If you notice any of the above signs in yourself, do not feel ashamed or hesitant — seek help. Problem gambling is a mental health issue, not a lack of willpower. With the right support, it is possible to overcome it.
If you are unsure whether your gaming habits are healthy, check our FAQ section for questions and answers on responsible gaming. You will also find a simple self-assessment questionnaire there.
Where to Find Support
You do not have to face problem gambling alone — there is plenty of support available.
ck 99 Live Chat Support
ck 99's 24/7 live chat is available in Bengali and English. Our team will give you immediate help with setting account limits or requesting self-exclusion.
Email Support
If you prefer not to speak directly, write in detail and send an email. ck 99's support team will review your situation confidentially and respond promptly.
Family and People Close to You
Let a trusted family member or friend know the situation. Support from someone close is often the most effective — having them by your side makes change easier.
Professional Counselling
Visit a mental health specialist or counsellor. Professional addiction counselling is available through mental health departments at both public and private hospitals in Bangladesh.
Support Groups
Join a group made up of people who have faced the same problem. Sharing your own experience and seeing others' journeys both help speed up the recovery process.
Medical Support
For serious addiction, consult a doctor. Residential rehabilitation programmes are also available in Bangladesh if needed.
ck 99's Commitment
ck 99 firmly believes that building a healthy gaming environment benefits not only its members but the whole community. Towards that goal, we regularly review our systems, processes, and support framework.
In cases of suspicious activity or use of an account by a minor, ck 99 automatically verifies the account and suspends transactions where necessary. Your personal information is kept secure in accordance with our Privacy Policy, and support conversations are kept confidential.
Age verification is mandatory at the time of account registration. No one under 21 years of age can open an account, and if anyone operates an account on behalf of a minor, the account will be permanently closed.
We want every member to leave ck 99 with a smile — whether it was a win or a loss. Responsible gaming is not just a rule; it is part of our culture.
Contact Support
Speak in Bengali via 24/7 live chat — any time, for any issue.
Email: [email protected]
Support is available in both Bengali and English.
Questions About Responsible Gaming
Answers to frequently asked questions are given below.