ck 99 FAQ —
Withdrawals, Bonus and VIP

Yes, ck 99's withdrawal system runs 24 hours a day, 7 days a week. Whether it's night or Friday–Saturday — you can send a withdrawal request to bKash, Nagad, Rocket or Upay at any time. Requests are usually processed within 10 to 45 minutes.

Withdrawals from ck 99 to bKash are usually completed within 10 to 45 minutes. The same timeframe applies to Nagad, Rocket and Upay. If you see a pending status after sending your request, don't worry — it's a normal part of the verification process.

Withdrawals are normally completed within 45 minutes. If it stays pending longer than that, first make sure that your account verification (KYC) is complete and the wagering requirement for any bonus has been met. If the problem continues, contact ck 99's 24/7 live chat — the support team responds in Bengali.

To withdraw bonus winnings, you must first meet the wagering requirement. For ck 99's welcome bonus, bonus winnings can be withdrawn after wagering the bonus amount 25 times. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, the total wagering required will be ৳37,500. Once the requirement is met, you can withdraw as normal.

The minimum withdrawal amount at ck 99 is ৳800. This limit is the same for all methods — bKash, Nagad, Rocket and Upay. Before withdrawing, make sure your balance is ৳800 or more and that any applicable wagering requirement has already been met.

To change your payment number, first contact ck 99 via live chat or email support. For security reasons, a few account verification steps must be followed before the number can be updated. The support team will walk you through the full process step by step in Bengali.

ck 99 has four VIP tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.5%; Gold — up to 0.8%; Platinum — up to 1.0%. Cashback is calculated based on the weekly net loss — that is, total losses minus total winnings.

Cashback is calculated from the week's net loss — that is, total losses minus total winnings for that week. Example: if a Gold member's net loss for the week is ৳20,000, cashback = ৳20,000 × 0.8% = ৳160. This is the maximum for that tier. Cashback is added directly to the wallet.

You can gradually move up to higher tiers by playing regularly and actively at ck 99. Placing larger and consistent bets will cause your account to be automatically evaluated for a higher tier. Contact the support team to find out the specific eligibility criteria.

At higher VIP tiers, ck 99 offers several additional benefits: faster withdrawal processing, priority access to special promotions, dedicated account manager support, and extra rewards on large deposits. Platinum tier members receive the most personalised service.

VIP tiers at ck 99 are reviewed based on regular activity. Extended inactivity may lead to a tier re-evaluation. Staying active and playing regularly keeps your tier in place or creates the opportunity to move higher. For the full policy, see the Terms & Conditions page.

After opening a new account, a 150% bonus is automatically added on your first deposit, up to ৳20,000. For example, depositing ৳1,000 gives you a ৳1,500 bonus — total balance ৳2,500. To withdraw the bonus, you must complete wagering of ৳1,500 × 25 = ৳37,500. Go to the ck 99 Login page to create an account.

No. The ck 99 welcome bonus is given once per account — on the first deposit only. For subsequent deposits, you can claim the ck 99 weekly reload gift (up to 30%, ৳8,000), the slots festival bonus (up to 50%, ৳10,000), and other promotions.

The validity period and active time limit of a bonus depend on the specific terms of the relevant offer. You should read the terms of that offer carefully before claiming the bonus. Generally, if wagering is not completed within the set time, the bonus may be cancelled. Contact support for accurate information.

Bets placed on slot games typically count 100% toward wagering requirements. The ck 99 Slots section has hundreds of slots including Mahjong Ways, Fortune Tiger, and Gates of Olympus. For live casino and card games, the contribution rate may be lower. Check the offer's terms or contact support for the contribution rate of specific games.

Yes, ck 99 has a special "Cricket Josh Deposit" offer for sports betting — a 40% bonus on your deposit, up to ৳12,000, with 22x wagering. This bonus applies to BPL, IPL, and T20 World Cup matches in the ck 99 Cricket Betting section. Example: ৳2,000 deposit → ৳800 bonus → wagering ৳800 × 22 = ৳17,600.

The minimum deposit at ck 99 is just ৳100 — via bKash, Nagad, Rocket, or Upay. You can start playing slot games with this amount and also qualify to claim the weekly slots festival bonus (up to 50%, ৳10,000).

Yes, ck 99 works on both Android and iOS (iPhone/iPad) devices. Separate apps are available for Android and iOS, obtainable through official channels. The site also works smoothly in any modern mobile browser — you can play without installing a separate app.

The ck 99 Android APK and iOS app are available through official channels. To find out the correct source for downloading the app, ask via ck 99's live chat support. Downloading APKs from unknown third-party sites is not safe — always use official sources. Information about the ck 99 APK is available on a separate page.

Absolutely. The ck 99 website is fully optimised for mobile browsers. Opening the site in Chrome, Safari, or Firefox gives you the same experience as on desktop — slots, live casino, and cricket betting all work. Log in directly from your browser without the hassle of installing an app.

If your connection drops, the result of the ongoing round is saved on the server. After logging back in, the game state updates normally. If a bet was in progress in the live casino or slots and you notice a discrepancy in the result, contact ck 99's live chat immediately — the support team will look into it.

If pages load slowly, first clear your browser's cache and cookies. In Chrome, go to: Settings → Privacy and Security → Clear browsing data → Cached images and files. Then refresh the page. If the problem persists, try a different network (Wi-Fi vs mobile data) or use the ck 99 app.

ck 99 works on most Android devices that support modern browser engines. However, very old or low-memory phones may have trouble loading live casino or high-graphics slots. In that case, clear your browser cache, close other apps, and try on a better network.